11/30 2011
Posted in: Books and articles
I just finished reading “Man’s Search for Meaning” by Viktor Frankl. What a fascinating read and definitely one that I would recommend. Here are a few things that I took away from the book that caused me to step back … Continue Reading…
11/26 2011
Posted in: Coaching, Leadership
Let’s take a look at a few more specific leadership communication behaviors that will help create a committed workforce. So what more does it take to create a committed workforce rather than just a compliant workforce? 1. When an employee … Continue Reading…
11/25 2011
Posted in: Coaching, Leadership
So now that I have discussed why a committed workforce is a great thing for you and your business, let’s review what it takes for us as leaders to create a committed workforce. This is where the rubber meets the … Continue Reading…
11/23 2011
Posted in: Coaching, Leadership
I think many of us grew up being told by our parents, “Because I said so, that’s why!” That may have been fine for our parents, but as leaders in today’s world, all that statement gets us is a compliant … Continue Reading…
11/21 2011
Posted in: Coaching, Leadership
A few weeks ago, I provided my personal list of the characteristics of a great coach. One of the adjectives on that list is to ensure that as a great coach, that you are purposeful. What does being purposeful have … Continue Reading…
11/18 2011
Posted in: Coaching, Leadership
Accountability is critical as a leader. Last week, I started a series of posts about what it takes to be a great coach. Here are further details on the need for accountability in great coaches. Being accountable basically means doing … Continue Reading…
11/15 2011
Posted in: Questions from InterWeave Blog Fans, Servant Leadership
I received a great question from a fellow blogger asking, “With so much rich content on your site, do you ever have trouble with copyright infringement?” My quick response to that question is - YES! Intellectual property is difficult to claim … Continue Reading…
11/14 2011
Posted in: Call center management, Coaching
I had several conversations today centered around the subject of performance management. It is of course a topic that is near and dear to my heart- especially the mentoring and motivating of employees because that is where change happens. The … Continue Reading…
11/9 2011
Posted in: Books and articles, Leadership
I was watching late night television last night and stumbled across the Charlie Rose show and he was airing a rerun of his 2009 interview with Jim Collins, the author of “Good to Great”. As a great researcher of corporations … Continue Reading…
11/8 2011
Posted in: Coaching, Communication Behaviors
A few days ago I started a series on what it takes to be a great coach. In order for you to be an effective coach it is critical that you are engaging. Engaging means that that you are connected … Continue Reading…
