11/26 2011
Posted in: Coaching, Leadership
Let’s take a look at a few more specific leadership communication behaviors that will help create a committed workforce. So what more does it take to create a committed workforce rather than just a compliant workforce?
1. When an employee comes and tells you they are struggling with a standard or a rule or a policy, we usually fall into “sales person” mode and start selling them on all the reasons why the rule is important and how it will help them. We talk and talk and talk and then when we are all done, we simply ask them, “So now does it make sense?” We in essence, overpower them with our knowledge and do not let them get a word in about what their thoughts and feelings are. When an employee comes to tell you about an issue, the best thing you can do is ask questions. But it is important that you are asking strategic questions. Here are some examples:
- “What ideas do you have?”
- “Why do you think we put this rule in place?”
- “What other options did we have?”
- “What would you have done differently?”
- “Now that this rule is in place, how can we work together to make it work for you?”
By asking questions, you are guiding the discussion and while you are also acknowledging the employee’s concerns, you are really making them think through alternatives and you are helping your employee to be a stronger leader.
2. When the employee is talking we are also quick to interrupt them. We again put ourselves in a position of power and try to overshadow the importance of what the employee is saying. Move out of the mindset that what you have to say is more important than what the employee has to say. You will learn more if you put more importance on the value of others than the value of yourself.
3. Invite discussions from some of your most controversial employees. You know what I mean by this. We all have employees who have a lot to say and are vocal about how negative they feel. Up until now, you may have shied away from having dialogues with these employees. NO MORE! Invite conversation with them. Take them to lunch. Ask questions and hear them out. Some of your biggest critics can become your strongest advocates if you take the time to invite conversation with them and ask questions. Remember- no more telling. ASK QUESTIONS!
I encourage you to try these behaviors on for size and see how they fit. Just like a new pair of shoes, they will feel awkward at first. But I think they will grow to become your favorite pair that you will prefer much more to the ones you currently wear every day.
MOMENT OF REFLECTION
Who is the one person who I have been shying away from that I need to invite into my office for a more open dialogue? What questions do I need to get more comfortable asking so that I can learn more ideas from others?
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