01/11 2012
Posted in: Books and articles, Call center management, Communication Behaviors
It’s interesting to me how we can make ourselves believe anything we want to think just by changing our perspective on how we look at something. I was talking with a client the other day about performance in their call … Continue Reading…
01/3 2012
Posted in: Books and articles, Servant Leadership
Here is an article that I think is worth reading… The Seven Habits of Spectacularly Unsuccessful Executives. As I read through this article, I kept coming back to one concept – servant leadership. When we dare to look beyond ourselves … Continue Reading…
12/7 2011
Posted in: Books and articles, Leadership, Personal Growth
Have you ever met someone who just struck you as being phoney? It is not only uncomfortable on a personal level, but on a leadership level it is even more detrimental. As leaders we have an obligation to be real, … Continue Reading…
11/30 2011
Posted in: Books and articles
I just finished reading “Man’s Search for Meaning” by Viktor Frankl. What a fascinating read and definitely one that I would recommend. Here are a few things that I took away from the book that caused me to step back … Continue Reading…
11/9 2011
Posted in: Books and articles, Leadership
I was watching late night television last night and stumbled across the Charlie Rose show and he was airing a rerun of his 2009 interview with Jim Collins, the author of “Good to Great”. As a great researcher of corporations … Continue Reading…
11/5 2011
Posted in: Books and articles, Communication Behaviors, Servant Leadership
As many of you may know I am completing my master’s degree from Gonzaga and my thesis is focused to how leaders influence the process of restoring justice. We as leaders have a responsibility to build a stronger sense of … Continue Reading…
11/2 2011
Posted in: Books and articles, Questions from InterWeave Blog Fans
In the past week, I have had several people ask me how long I spend on my blog. In the spirit of sharing some of my own time management tips, I’ll tell you that I am spending more and more … Continue Reading…
