12/20 2011

Posted in: Call center management, Kimberly's Events

I’ll be in Orlando in April at the  Contact Center Association Conference.  This is a dynamic event designed just for contact  center leaders looking to stay up to date on what’s going on in the contact center world.  April 23 … Continue Reading…

12/16 2011

Posted in: Call center management, Kimberly's Events

Whether you are a utility or not, you will gain great value from this webinar that I conducted yesterday on the topic of “Transforming the Role of CSR to Meet the Changing Needs of Your Business”.  This webinar was hosted … Continue Reading…